Total Reward is a new pay scheme that all customer sales and support representatives in the Domestic & General call centres are now eligible for. The increase has just been rolled out and is tailored to each employee’s job role and the work they do.
In addition to increased pay, the company is increasing the holiday allowance for all UK colleagues from 22 days to 25 days per annum, as well as offering everyday perks and treats for its hardworking colleagues.
The new package has been designed to recognise the importance of the work being done every day by the customer service teams, as well as to give employees a better work-life balance.
For Bedworth employee Lauren Welsh, the new reward programme has meant she has been given the opportunity to move into her own home. A former chef for the RAF, Lauren left the country and went travelling around Australia, and upon returning to the UK decided to take a change in direction with her career. She secured a job with Domestic & General in its product replacement team in 2016 and hasn’t looked back since.
Lauren said: “When I first started working at Domestic & General, although I had my base pay, much of my income was commission based and my pay was influenced by performance or how busy a month it had been.
"We are incredibly pleased to introduce our new Total Reward programme, personally tailored to each of our colleagues across the business."
“Now that Total Reward has been introduced it has made such an impact on my life. The base salary increase and stability of earnings means I feel more secure about moving into my own place. Before, my pay used to fluctuate so much that I could not predict whether I would have been able to pay my bills or not – and now I’m only a 10 minute walk from work. It has made such a positive difference to my life. I really enjoy my job and the variety it brings.”
Speaking of Total Reward, Jo Hale customer contact director at Domestic & General, said: "We are incredibly pleased to introduce our new Total Reward programme, personally tailored to each of our colleagues across the business.
“We are already hearing about some of the positive effects it is bringing to their lives, from being able to afford holidays, fund a first home, upsizing their existing home or simply providing the peace of mind of a good, regular salary each month. It’s reflective of the hard work our employees do each day.
“Although salary and holiday entitlement increases are arguably the most impactful to our colleagues, we are also fully committed to continuing our efforts to improve health and wellbeing by offering additional incentives and treats to our colleagues including fresh fruit deliveries, a complimentary product protection plan and career development prospects.
“We’re currently on the lookout for talented people to join our team and by introducing Total Reward, we hope to continue to attract the most skilled sales and customer service representatives who strive to provide the best possible service to our customers. For the latest exciting opportunities visit callcentrecareers.domesticandgeneral.com, or search for us on Facebook. ”
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