Chester-based Exchequer Solutions has unveiled an overhaul of its brand identity and website with a greater emphasis on design and navigation. The moves comes on the back of record turnover over the past 18 months, which has seen the commercial contracting and umbrella company grow by 50 per cent.
Turnover is expected to exceed £65m in 2013 and the company has increased its staff headcount by nearly 60 per cent.
Mike Lowndes, Operations Director, attributes the unprecedented rate of development in part to market growth within some of Exchequer’s key sectors, particularly construction. Importantly, the company’s focus on delivering superior service has resulted in a number of preferred supplier list (PSL) wins and significant expansion of existing clients accounts.
He says: “Exchequer’s single-mindedness in delivering exceptional service levels and compliance protection to clients is what sets us apart from our competitors and it has paid off. To better reflect this culture and capability, and to be in the position to maximise on the forecasted industry growth, we have invested significantly in our marketing. Apart for our new logo and range of collateral, our website has been improved to provide a more intuitive experience for clients, as well as providing a resource of relevant information that will improve users’ experience.
“Providing comprehensive and relevant information about our services, as well as on critical legislation changes such as auto-enrolment and Real Time Information (RTI), is tremendously important to us. Not only does it assist contractors in better decision-making around our contracting solutions, but it also supports agencies wanting to align themselves with a quality service and compliance protection. In this move we hope to encourage clients within our industry to steer away from using non-compliant companies, regardless of the extra margins their models may promise to deliver.”
Notwithstanding the significant uplift in growth from the construction sector, other buoyant commercial markets that have bolstered Exchequer’s impressive trading include the technical, engineering, Oil & Gas and IT sectors. In addition, the UK recruitment industry has grown in excess of seven per cent with the flexible workforce considered vital for economic growth at a time when companies are reluctant to increase their permanent workforce.
Michael adds: “Exchequer has laid the groundwork since 2009 to be in the position to capitalise on its key competencies of quality, customer service and compliance, investing in registration, payroll and account management teams to ensure that customers continued to experience the same personal service and level of service even as we grew.
“Our culture is client-centric, so we have ensured that our staff head-count goes way beyond the industry norm to have large, specialised teams to handle client management in a seamless, integrated manner. The quality and experience of these teams safeguards consistency of service levels which, we believe, outpaces the competition. The new website will focus more on online registration and provide a digital extension of our quality service as the market continues to flourish and we continue to grow,” he concludes.
The new website can be seen at www.exchequersolutions.co.uk
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